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Celebrity Cruises Special Needs Passengers     Information courtesy of Celebrity Cruises.

Special Dietary Needs 
Mobility
Wheelchairs
Visual Impairments
Hearing Impairments  
Medical Services
Staterooms
Ports that require tendering
 
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Special Dietary Needs

Celebrity satisfies a variety of dietary needs. Menu selections include "Lean and Light", meeting standards recommended by the American Diabetes Association and the American Cancer Society for reduced fat content, children's menus and Pacific Northwest specialties. We are happy to accommodate your special dietary requirements such as vegetarian, kosher, diabetic, low-fat, low-sodium, low-cholesterol, gluten-free and lactose-free diets.

Mobility

Every ship in the Celebrity fleet was designed with your every need in mind. You'll find wide, spacious corridors, to allow 180° turns for wheelchairs. Most decks are accessible through automatic doors and all public rooms feature entrances with gradual inclines. Our accessible staterooms range from 272 square feet to 381 square feet, offering a generous five-foot turning radius in sleeping areas, bathrooms and sitting areas for easy maneuverability.

For additional information, call (800) 722-5472 ext. 34492 (voice/TDD), send an e-mail to
special_needs@celebrity.com, or have your local travel agent or International Representative contact us.

Services Provided:

  • Early boarding
  • Cruise transfers utilizing a specialized van with lift
  • Boarding and departure assistance
  • Scooter access
  • Hydraulic lifts for one pool and one Jacuzzi on each ship (available upon request)
  • Accessible tender system
  • Accessible Blackjack tables in the casino
  • Accessible Guest Relations Desks

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Visual Impairment

Celebrity has made the cruise experience as effortless as possible for our guests with visual impairments. Each of our staterooms, dining areas and public areas are designed to incorporate Braille wherever possible. As always, our crew and staff are on hand to assist in every way.

For additional information, call (800) 722-5472 ext. 34492 (voice/TDD), send an e-mail to
special_needs@celebrity.com, or have your local travel agent or International Representative contact us.

Accommodations include:

  • Service animals allowed onboard: a 4' X 4' wooden box with cypress mulch is provided
  • Braille/tactile signage
  • Braille elevator buttons/audio call signals
  • Early boarding available for orientation tours

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Hearing Impairment

Celebrity accommodates guests who have hearing impairments by providing them with technological advancements wherever and whenever possible. We can also provide Sign Language interpreters upon request.*

For additional information, call (800) 722-5472 ext. 34492 (voice/TDD), send an e-mail to
special_needs@celebrity.com, or have your local travel agent or International Representative contact us.

Features/accommodations available:

  • A portable kit is available upon request. It includes TTY (Text Telephone)/TDD (Telecommunications Device for the Deaf), Alertmaster and a strobe alarm. The TTY in your stateroom interfaces with the TTY at the Guest Relations Desk to meet all of your in-stateroom needs. The Alertmaster alarm clock features under-mattress or under-pillow vibrator, while lights on the Alertmaster monitor the following: doorbell, telephone ringing, alarms and other sounds.
  • Amplified telephones are available in the staterooms and public areas.
  • Infrared systems are located in the Main Show Lounge on our vessels. Sign Language interpreters will be provided upon request to all guests who use American Sign Language as their primary means of communication.
  • Closed-captioned televisions are available in all staterooms across the fleet.
  • All videos produced by Celebrity are closed-captioned.
* A request should be made at least 60 days prior to sailing in order to ensure an interpreter.

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Medical Services

Celebrity accommodates guests with medical conditions that require the use of dialysis or oxygen. These guests should contact us to discuss policies and procedures for bringing the appropriate equipment onboard.

If you have another type of medical condition that has not been mentioned, please inquire about policies and procedures that may affect your cruise. Call us at (800) 722-5472 ext. 34492(voice/TDD), send an e-mail to
special_needs@celebrity.com or have your local travel agent or International Representative contact us.

Dialysis
Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all Celebrity Cruises® vessels. However, Celebrity Cruises does not have the ability to assist or administer hemo-dialysis treatments. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information on policies and procedures.

Oxygen
All types of oxygen are permitted onboard. Please notify us as to quantity, type and delivery schedule. Each vessel has a different storage policy; however, you will be able to keep some or all of your cylinders in the stateroom.

Pregnancy
Celebrity Cruises cannot accept guests who will have entered their third trimester of pregnancy (27th week) at the beginning or at any time during their cruise vacation. Please contact us if you have already booked your cruise and do not meet this requirement.

Note: If you have another type of medical condition that has not been mentioned, please inquire about policies and procedures that may affect your cruise.

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Wheelchairs

While a Celebrity ship is a destination in itself, a big part of a cruise vacation is the opportunity to explore our many ports of call with one of the many shore excursions we offer. While not every port of call may be conducive to wheelchair transportation, Celebrity will make every effort to accommodate our guests wherever and whenever possible. Our experienced staff can help you choose tours that are best suited to your particular needs.

View Shore Excursions

For additional information, call (800) 722-5472 ext. 34492 (voice/TDD), send an e-mail to
special_needs@celebrity.com, or have your local travel agent or International Representative contact us.

Onboard Casino
Join us in Celebrity's accessible casino where you can try your hand at a variety of games including Blackjack, Electronic Slot Machines, Craps and Roulette.

Onboard Medical Services
Every Celebrity ship offers limited professional medical services - for a reasonable fee - through independently contracted, licensed (international or domestic) physicians and nurses.

Airport Transportation
If requested in advance, Celebrity can arrange for lift-equipped buses to transfer guests between the airport and the pier. This service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. See a travel agent for details.

Extra Assistance at the Pier
Celebrity Cruises offers boarding and departure assistance to guests with mobility impairments. Please request special assistance once you arrive at the pier or contact us prior to your cruise.

Special Equipment
Celebrity Cruises has a variety of equipment available onboard, such as shower stools, bed extensions, raised toilet seats and transfer benches. Please contact us prior to boarding if interested.

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Traveling from Ship to Shore
Occasionally, port facilities, congestion and weather make it impossible to berth our ships at a particular port of call, at which point our ship will be anchored offshore and small boats (tenders) are used to travel back and forth. Celebrity will make every attempt to accommodate each guest at every port. However, at some tendered ports, guests may find some difficulty in transferring from the ship to the tender. The safety of our guests and crew is always foremost in our mind and the decision to tender any guest is made by Celebrity in each case. Tender status of all ports is subject to change without notice. Celebrity has begun the installation of lifts that will make the tendering process for guests with mobility impairments smooth and stress-free. Please check with us for specific vessel information.
 

Ports that Require Tendering:

  • Alesund, Norway
  • Belize City, Belize
  • Cabo San Lucas, Mexico
  • Catalina Island, California
  • Catalina Island, Dom Rep
  • CocoCay, Bahamas
  • Corfu, Greece
  • Costa Maya, Mexico
  • Cozumel, Mexico
  • Dubrovnik, Croatia
  • Fuerte Amador, Panama
  • Geiranger, Norway
  • George Town, Grand Cayman
  • Gustavia, St. Barts
  • Hellesylt, Norway
  • Hilo, Hawaii
  • Kailua Kona, Hawaii
  • Labadee, Hispaniola
  • Lahaina (Maui), Hawaii
  • Montego Bay, Jamaica
  • Mykonos, Greece
  • Nawiliwii (Kauai), Hawaii
  • Panama Canal (Cruising Canal
  • Philipsburg, St. Maarten
  • Plymouth, England
  • Taormina, Sicily
  • Villefranche (Nice), France

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Stateroom Accessibility

A Celebrity cruise, first and foremost, is about feeling relaxed. And in order to feel relaxed you have to be comfortable. Every ship in the Celebrity fleet was designed with that very attribute in mind. On board you'll find wide, spacious corridors, to allow 180° turns for wheel chairs. Most decks are accessible through automatic doors and all public rooms feature entrances with gradual inclines. Our accessible staterooms range from 272 square feet to 381 square feet, offering a generous five-foot turning radius in sleeping areas, bathrooms and sitting areas for easy maneuverability.

For additional information, call (800) 722-5472 ext. 34492 (voice/TDD), send an e-mail to special_needs@celebrity.com, or have your local travel agent or International Representative contact us.

Accessible Stateroom Features:

  • Stateroom door width: 32"-34" (vessel-dependent)
  • Bathroom door width: 32"-34" (vessel dependent)
  • No doorsill to get into stateroom
  • Ramped bathroom thresholds
  • Bathroom grab bars
  • Lowered sink and vanity
  • Roll-in showers
  • Fold-down shower stool
  • Hand-held showerheads
  • Lowered closet bars
  • Refrigerator in stateroom (upon request)
  • Raised toilet seats (standard, 17.5"; taller raises available)
  • Accessible balconies (selected staterooms)

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