|
Wheelchairs
Oxygen
Holland America
Line offers a limited number of staterooms designed to be wheelchair and
scooter accessible. There are, however, size and weight guidelines for
scooters. If you plan on bringing a scooter on the ship, please contact
us at 800-547-8493. For the safety of all guests and crew:
- Scooters and other mobility equipment need to be securely stored
and charged in the guest's stateroom; not in hallways or elevator
lobbies.
- Scooters left in these areas could restrict people needing to
travel through these areas in an emergency, particularly other
guests using mobility aids, since they would have no way of getting
by a scooter left in a hallway.
SHIP TRANSFER OPTIONS
Certain ship transfer operations (i.e. during tendering and at the
gangways) may not be fully accessible to wheelchairs or scooters. When a
ship is unable to dock, guests are taken ashore on smaller boats called
tenders. Some guests with limited mobility may find it difficult to
embark or disembark the ship at certain times while at dock or while
tendering due to steep gangways and steps, particularly during low or
high tide. Also, please note that scooters and wheelchairs which are
more than 100 lbs. without the battery are not allowed to be transferred
from the ship to tender and/or from tender to shore.
WHEELCHAIRS
For persons not capable of walking on their own, the use of a wheelchair
will be the primary mobility assistance aid for getting on and off the
ship. Holland America Line has a limited supply of wheelchairs onboard.
In order to accommodate our guests, wheelchairs are reserved exclusively
for embarkation and disembarkation situations. If you will require
regular use of a wheelchair, we recommend that you bring your own
wheelchair with you. You may also make advanced rental arrangements
prior to your sailing and have a wheelchair delivered directly to the
ship. Situations may occur in which mobility-impaired guests may not be
able to go ashore at the time they desire or are unable to go ashore at
all in certain ports. For the safety of all concerned, the Captain shall
make the final determination regarding the carrying of mobility-impaired
guests and their mobility assistance device (wheelchair, scooter,
walker, etc.), taking into account all appropriate matters including,
but not limited to, weather conditions, ship's location, weight of the
guest, etc.
Holland America Line is no longer able to provide complimentary
wheelchair assistance for any purpose other than embarkation,
disembarkation, and emergency situations. Holland America Line
wheelchairs are also not available for shore excursions. For additional
details on the prearranged rental program, please contact:
CareVacations
phone: 877-478-7827
Fax: 800-648-1116
res@carevacations.com
Guests must be aware that certain third party transfer and shore
excursion facilities may not be fully accessible to guests with
disabilities. Although we endeavor to make sure these companies comply
with legal requirements, we cannot guarantee all are able to provide
facilities that are accessible to persons with disabilities. For
detailed, up-to-date information on accessibility issues involving shore
excursions, we strongly recommend visiting the Shore Excursion Office
on board.
In limited situations (either on board or ashore), we may find it
necessary to ask the individual to make alternative travel arrangements,
such as if an individual with a disability is unable to satisfy certain
specified safety and other criteria, even when provided with appropriate
auxiliary aids and services. Guests who are unable to care for their
basic needs (e.g. dressing, eating, and attending safety drills) MUST
have a capable traveling companion. It is essential that we be notified
of any special medical, physical, or other requirements you may have as
soon as possible, including whether you intend to bring a scooter with
you.
OXYGEN AND OXYGEN DELIVERIES ONBOARD
The ship is not equipped to provide guests with these services other
than on an emergency basis in the Ship's Medical Center. For security
and safety reasons, HAL has selected
CareVacations/CruiseShipAssist as the only outside vendor that they
will permit to deliver oxygen supplies to the ship. They believe they
can and will
meet your on board medical needs:
CareVacations/CruiseShipAssist
phone: 877-478-7827
Fax: 800-648-1116
csa@carevacations.com
www.cruiseshipassist.com
You are also welcome, however, to bring your own oxygen and/or oxygen
equipment from your home. Please note that our staff and crew are not
permitted to handle your oxygen and/or oxygen equipment during the
embarkation and disembarkation process. Thus, you must be able to handle
your supplies if you bring your own. Please contact the Access &
Compliance Department prior to sailing if you will require oxygen
while on your cruise.
Note: Oxygen and/or oxygen equipment deliveries will not be accepted
from any other companies.
MORE CONTACT INFORMATION
If you require additional information on the ship's facilities or
ability to accommodate your needs, please feel free to contact the
Access & Compliance Department at 800-547-8493; TTY 800-254-8669;
locally at 206-281-3535 ext. 4514 or email
HALW_Access@hollandamerica.com
Back to Top |
|
|