Cruise Company Overview - Crystal

Ship specifications, photos, itineraries, accommodations, dining venues, notable rooms, activities, children's areas, deck plan, enhancements, incidents, accidents and more.

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Atlantic

ALL CLEAR for cruisers

 

Eastern Pacific

ALL CLEAR for cruisers

Crystal Cruises Contact Info

Crystal Cruises
2049 Century Park East#1400
Los Angeles, CA 90067
www.crystalcruises.com
vharris@crystalcruises.com

Crystal Links

www.crystalcruises.com
Crystal Cruise News

Crystal 2014 Theme Cruises

Ballroom at Sea

October 5: Lisbon to Miami

Crystal Society

November 19: Miami to Caldera, Costa Rica

Emerging Artists

June 22: Istanbul to Rome

July 14: Round trip Copenhagen

Explorations in Eleganace

April 18: London to Rome

Extreme Thrill Seekers

March 10: Singapore to Cape Town.

Film & Theatre

May 15: Los Angeles to New York

Gladiators & EmpiresM

May 18: Venice to Barcelona

Golf

August 17: London to Dublin

Jazz

June 1: New York to Reykjavik
November 30: Caldera to Miami

 

Maritime: Past, Present, & Future

October 28: San Francisco to Auckland

Mind, Body, & Soul

January 8: Valparaiso to Papeete
January 5: Miami to Los Angeles

Up Close & Magical

December 11: Round trip Miami

Ocean Views

January 18: Los Angeles to Yokohama
March 28: Cape Town to London
January 31: Lima to Auckland

April 3: Cape Town to Rio de Janeiro

President's Cruise

July 4: Stockholm to Copenhagen

Wine & Food: New Focus

January 20: Papeete to Auckland

April 9: Hong Kong to Beijing

Wine & Food: New Focus with Golf

September 5: London to Boston

Wine & Food: Microbrews

November 5: New York to Miami

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Smoking Policy

Smoking is prohibited on verandahs of all staterooms and suites aboard Crystal Symphony and Crystal Serenity.

Non-smoking areas dominate most bars and lounges, although there are some tables that permit smoking. 

Smoking is not allowed on balconies; effective January 1, 2014, smoking is not allowed in staterooms or suites. (Pipe and cigar smoking are not allowed on balconies or in staterooms.)

Pipe-smoking and cigars are only permitted in the Connoisseur Club and most open decks.

Guests who do not observe the non-smoking policy will first be asked to comply.  Failure to do so can result in a guest being asked to leave the ship at his/her own expense.

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ships > Crystal
 

Crystal Cruises

Crystal Serenity Cruise Ship

With a winning formula for success, Crystal Cruises consistently ranks among the top luxury properties in the world. The line, in just 18 years, has won an unprecedented number of top awards. Grounded in more than a decade of accolades, Crystal has been voted "World's Best" by the readers of Travel + Leisure and Condé Nast Traveler more than any other cruise line, hotel or resort in history.

Crystal Cruises Fleet

Crystal Serenity

Crystal Symphony

Crystal Cruises News

Crystal Offering Free Wi-Fi

posted January 21, 2014

Crystal Cruises announced the newest perk to its All Inclusive luxury cruise experience: Free Wi-Fi for Crystal Society members, the line’s “club” of repeat guests, beginning Fall 2014. Read more...

 
Posted May 31, 2012

Voluntourism with Crystal Cruises

The “You Care, We Care” voluntourism program offers new opportunities for guests and crew to give back in Europe. Passengers can spend an average 4-7 hours of their time aiding those less fortunate in the Ukraine, Italy, and Spain. The offerings add to a calendar of European goodwill opportunities already established for Greece, Estonia, Norway, Croatia, Germany, and Ireland in 2012.

New philanthropic offerings include:

Providing assistance to the homeless at a social services center in Odessa.

Aiding the 400 year-old charity brotherhood of Pio Monte della Misericordia, on excursions from Sorrento and Naples.

Maintaining the gardens/greenhouses of Olacau’s AIDEM Association, which supports disabled persons by growing medicinal and aromatic plants, as well as providing job training in the gardening field (from Valencia).

Helping to protect endangered marine life at the CRAM Foundation in Barcelona.

Those sailing Europe this summer and fall can also help rescued sea turtles in Athens, hungry families in Tallinn, homeless cats in Bergen, underprivileged youth in Dublin, disabled persons in Livorno, the elderly in Dubrovnik, and troubled children in Navplion. Crystal Cruises has committed to arranging the logistics and offering at least one volunteer excursion free of charge on every Crystal Serenity and Crystal Symphony cruise around the globe.

For more information contact your travel agent, or visit www.crystalcruises.com.

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Posted January 26, 2012

The Bistro Will Offer Extended Hours

The Bistro, is expanding to evening hours. The complimentary menu will offer “small bites,” desserts, and “midnight” snacks, along with premium wines and flavored coffees. The new nightly café debuts in April on Crystal Symphony and June on Crystal Serenity, shortly after the ships go all-inclusive.

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Posted January 18, 2012

Crystal Cruises now offers faster check-in

Effective today in every Crystal embarkation port, “Crystal Fast-Track Check-In” eliminates 100% of ship check-in procedures in port terminal waiting areas, transitioning guests from dock security to the ships lounges.

By utilizing a new barcode on each guest cruise ticket and a new ticket scanning system, the cruise line is accelerating the check-in required on the first day of sailing.

As is customary, in each embarkation port, porters load guests’ luggage onto the ship, and guests observe required local security procedures as they enter port terminals. However, instead of processing documentation in the terminal, guests are whisked through and ushered on board to complete registration and receive their room keys/boarding cards with photo identification.

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Complimentary Wine & Spirits

Posted Dec, 2011

Effective spring 2012, vacations on Crystal Symphony and Crystal Serenity will include complimentary fine wines and premium spirits throughout the ship, open bar service in all lounges, and pre-paid gratuities for housekeeping, bar and dining staff.  The complimentary gratuity amenity also includes Penthouse butler service as well as service in all of Crystal’s fine specialty restaurants and sushi bar.

The new benefits begin with each ship’s first Trans-Atlantic cruise: Crystal Symphony’s “Beyond the Sea” sailing from Miami to Lisbon on March 19, 2012, and Crystal Serenity’s “New World to Norway” voyage from New York to London on May 8, 2012.

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Children's Programs

Crystal Kid's Programs

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Fleetwide Amenities

Effective spring 2012, vacations on the award-winning Crystal Symphony and Crystal Serenity will include complimentary fine wines and premium spirits throughout the ship, open bar service in all lounges, and pre-paid gratuities for housekeeping, bar and dining staff. 

The complimentary gratuity amenity also includes Penthouse butler service as well as service in all of Crystal’s fine specialty restaurants and sushi bar.

Always included at no additional cost are: all non-alcoholic beverages such as bottled water, specialty coffee drinks, soft drinks and fresh juices; all meals, including dining in specialty restaurants that feature the cuisine of Nobu Matsuhisa and Piero Selvaggio; high tea; ice cream and frozen yogurt bar; gym, steam, saunas and whirlpools; numerous fitness classes such as Spinning and group Pilates Reformer instruction; golf lessons with PGA pros; Walk-on-Water weighted vests and Nordic Pole walking equipment; Yamaha keyboard classes; Berlitz language classes; paddle tennis; dozens of computer/technology classes; art classes; Crystal Visions lecture series, featuring Crystal Visions lecture series featuring distinguished speakers; award-winning entertainment; in-stateroom movie and CD rentals; film screenings in the onboard cinema; dance lessons; dedicated junior cruiser facilities; early embarkation luncheon; welcome champagne; comfortable shuttles to town; pillow menus; self-service laundries; twice-daily housekeeping with nightly turndown service; and 24-hour room service. 

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History

Crystal Cruises is the recipient of many of the travel industry’s highest awards, including "World's Best Large-Ship Cruise Line" (1996-2007, consecutively) and "Best Large-Ship Cruise Line" (1995-2007 consecutively) in Travel and Leisure and Conde Nast Traveler surveys, respectively. Crystal Cruises has also made the Conde Nast Traveler “Gold List” for 11 consecutive years (1997-2008).

When parent company NYK entered the luxury cruise business in 1988, the ‘Crystal Difference’ was but a distant concept. Today, Crystal Cruises celebrated its 20th anniversary in 2010, and the line ranks at the top in the industry. For 15 consecutive years and 17 years, respectively, discriminating readers of such prestigious publications as Travel + Leisure and Condé Nast Traveler have accorded Crystal Cruises the industry’s most coveted ranking: World’s Best Large-Ship Cruise Line. The company’s first ship, Crystal Harmony, entered service in 1990, and in November of 2005 left the fleet to join Crystal Cruises’ parent company Japan’s NYK’s cruise division. Crystal Symphony, Crystal Harmony’s sister ship, was launched in 1995. A third ship, Crystal Serenity, was introduced in July 2003.

Los Angeles-based Crystal Cruises is headed by President Gregg Michel, who has been with the line since its inception in 1988 and who was appointed president in July 2001. Senior management has more than 100 years of combined experience in the luxury travel market: Chairman Michio Tamiya; Executive Vice Chairman Nobuyoshi Kuzuya; Senior Vice President, Hotel Operations Thomas Mazloum; and Senior Vice President, Finance Richard Brumbaugh.

Crystal Cruises is owned by Nippon Yusen Kaisha (NYK), one of the largest and most successful shipping companies in the world. Headquartered in Tokyo, the firm operates over 800 ships and has offices around the globe.

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