Carnival Cruise Line Programs

A detailed overview of Carnival special needs passenger services and policies.

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Eastern Pacific

Karina and Marie

Atlantic

Cristobal

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Visual Impairment

Braille Signage is available onboard some ships. Large print format is available for Menus, Carnival Fun Times, and Shore excursion information. All ships can provide audible format of the Carnival Fun Times ®. Please contact Guest Services once onboard should you require any of these services.

Hearing Impairment

In- cabin alert systems are available upon request, these kits include bed shaker, smoke alarm, and doorknocker. In- cabin telephones are equipped with an amplifier.

Infrared systems are available in the main show lounges onboard some ships.

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Special Dietary Needs

Carnival Cruise Lines can provide guests with the following special dietary needs: Vegetarian, Low-Cholesterol, Low-Fat, Low-Carbohydrates, Low-Sugar, Gluten Free and Bland.

Kosher meals, Baby foods and formulas are not available onboard

If you have food allergies, please advise your dining staff once onboard, or contact a Guest Access Services Representative to discuss your requirements.

Service Animals

Carnival Cruise Lines does permit guest to travel on board with specially trained service animal (e.g., seeing eyed and hearing–ear dogs). Please note that many of the ports of call have established strict entry requirements for animals. Therefore, guests with service animals who wish to disembark in ports of call should contact the Department of Agriculture to determine the policy of each destination regarding admission of service animals to the particular country.

Pets are not permitted onboard. For more information contact the Guest Access Services department at 800-438-6744.

 

 

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Special Needs Passengers

Source: www.carnival.com/

 

Index

Accessible Staterooms

Visual Impairments

Hearing Impairments

Service Animals

Medical Services

Wheelchairs and Scooters

Ship Transfers (Excursions)

Overview

Ships feature Accessible Elevators at each elevator bank with tactile controls within reach of guests who use wheelchairs and audible signals for guest who are blind or with low vision.

Accessible Routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways.

Accessible Staterooms

Accessible staterooms are reserved for guests that have a mobility disability or disability that requires the use of the accessible features that are provided in the stateroom. Passengers are required to acknowledge the need for the accessible stateroom by completing a Special Requirements Form. This form will be sent to you once the reservation has been secured and you have notified Carnival Cruise Lines that you or the person you are securing the stateroom for, requires the stateroom.

Stateroom Types

Modified Cabins: these cabins are designed for guests who may utilize a wheelchair or similar assistance device (e.g. for distance) (and include features such as grab bars and shower seats in the bathrooms).

Accessible Cabins: these cabins are designed for guest with highly limited or no mobility who utilize wheelchairs or other similar assistive devices (and include features such as turning space; accessible routes throughout the cabin; and accessible bathrooms).

Standard cabins: these cabins have an approximately 22 entry doorway an 8 lip into the cabin bathroom, a 4 lip into the shower stall, and 7 lip to the balcony (if applicable).

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Medical Services

Diabetic/Medicine Storage

 If your medication requires refrigeration, portable refrigerators are available onboard in limited quantities and on a first come, first serve basis. If a portable refrigerator is unavailable, our ship's Medical Center will arrange storage, please contact them once onboard.

Ships that are equipped with refrigerators in the stateroom are the Breeze, Dream, Freedom, Spirit, Splendor, Pride, Conquest, Legend, Valor, Liberty, Glory, Magic, and the Miracle.

If you are traveling with injectable medication(s) and need a container for disposal, please contact the Housekeeping team onboard.

Sugar free substitute Deserts are available onboard.

Dialysis

Hemodialysis is not available on board ship. Guests requiring hemodialysis are responsible for pre-arranging their dialysis in ports of call. Factors such as inclement weather may prevent the ship from calling on the port where the dialysis is scheduled. Guests requiring peritoneal dialysis are responsible for bringing the necessary supplies to perform the self-dialysis in their cabin. Peritoneal dialysis supplies are not typically available from the ship’s medical center. Our Medical Center onboard is for minor emergencies and cannot supply or refill prescriptions.

If you have arranged to have your dialysis solutions delivered, contact specialneeds@carnival.com with your vendor information. If you need to travel with your own medical equipment, medications, or supplies, it is important that you hand carry. Please do not pack these items with your checked luggage. If you need assistance with boarding your supplies, please see a Carnival Cruise Lines representative once inside the embarkation lobby.

Oxygen

Guest using Oxygen and other breathing apparatus are responsible for traveling with their own supply of Oxygen and medications. Guest need to bring enough Oxygen to last the duration of the cruise, oxygen supply onboard the vessels are limited for emergency use only.

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Wheelchairs and Scooters

 Personal Scooters

Passenger scooters must be stored and batteries recharged in your stateroom. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Furthermore, the Guest Services office cannot store personal scooters, nor be used to recharge batteries. Your personal scooter should be able to fit in a standard stateroom with a 21" entry doorway. If your scooter is larger than 21", you must purchase a modified stateroom or rent a smaller scooter. Segways and other similar vehicles are not permitted on board our vessels.c restrooms are located throughout our ships.

Onboard Wheelchairs

Onboard Wheelchairs are limited for emergency use only. If you require the use of a wheelchair while onboard, you must bring your own, or rent one.

Rental Companies online:

http://carevacations.com/

http://www.specialneedsatsea.com/

Carnival will provide Wheelchair assistance for embarkation and debarkation Guests arriving at the designated port of departure should contact a Carnival Embarkation Host /Hostess once they arrive. Debarkation procedures will be printed in the Carnival Capers onboard.

Tender Ports

At certain ports of call, small boats known as "tenders" are used to transport passengers from the ship to shore. Certain tenders may not be accessible to individuals using wheelchairs or mobility scooters, or the status of the tendering process at a particular port under certain weather, sea, swell, current and/or tide conditions may prove difficult for a safe transfer to take place. In each case, it will be the decision of the ship officials to determine, based on their evaluation of safety issues for our guests and crew, whether or not a guest using a wheelchair may board a tender. In order to safely board tenders, guests must be able to take steps and use a collapsible, fold up wheelchair; motorized wheelchairs and mobility scooters cannot be taken on tenders.

Ports using tenders

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Special Transfers

For transportation from the airport to the pier, Wheelchair Lift Transfers are available for guests with limited or no mobility. Carnival must have your request for lift transfer service at least one week prior to sailing. Standard transfer charges apply. Please advise a Guest Access Services Representative if you require this service.

For wheelchair assistance at the airport terminals, please contact the air carrier directly.

Ship transfer / Shore tour options

At certain ports of call, small boats known as tenders are used to transport passengers from the ship to shore. Whenever possible, Carnival will attempt to permit guests using wheelchairs to proceed. However, certain of these tenders may not be accessible to individuals using wheelchairs, or the status of the tendering process at a particular port or under certain weather conditions may provide difficult for a safe transfer to take place. In each case, it will be the decision of the ship officials to determine, based on their evaluation of safety issues for our guests and crew, whether or not a guest using a wheelchair may board a tender. To obtain information about ports of call which require tendering, please contact Guest Access Services.

Ports using tenders

Carnival will make every effort to work with you to help you identify shore excursions to meet your needs. Information on shore options is available by calling the Guest Access Services Department or online

Source: http://www.carnival.com/legal/guests-special-requirements

 

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